COVID-19 (Coronavirus) Update

To view the current COVID activity by location, please click here.

Holiday Visiting Guidance - November 19, 2020

In their continued effort to promote the health and safety of residents living in senior living settings, the Centers for Medicare & Medicaid Services (CMS) has developed guidance for visiting during the holidays. Our locations have been following the guidance and requirements of CMS throughout this pandemic and are supportive of their continued direction during these unprecedented times.  CMS has previously provided guidance on visiting at a nursing facility which takes into consideration the status of COVID cases within the facility and within the greater community. For the holidays, CMS recommends against taking loved ones out of the nursing facility because doing so increases a resident’s risk for exposure to COVID-19. If residents and families do decide to go out of the facility for the holidays, CMS has provided additional recommendations which can be found in this alert. Medicalodges nursing facilities and Gran Villas also strongly recommend against residents leaving the facility for holiday gatherings and will be adhering to these recommendations. The ability to accommodate holiday outings with family or friends will take into consideration the capacity of the location to isolate returning residents in private rooms upon their return. Residents and families/friends should plan for 14 days of isolation upon return to the facility and potentially an extended period of time residing with family or friends outside the facility until isolation rooms become available. Because of these limitations, please arrange holiday outings with your specific location. We express our sincere gratitude for your support in helping to protect our residents as we navigate these challenging times. This year’s holiday celebrations will undoubtedly be different than we have ever seen before, but together we can find safe ways for our residents to enjoy the holidays with their family and friends.

November 13, 2020 Letter

Dear Residents, Families and Friends,

The fast approaching holiday season will present new challenges as we continue to navigate through this pandemic. We were hoping to have more options for visiting in our locations however our surrounding communities and the entire Midwest have experienced a surge in cases of COVID. Our locations continue to provide creative options in keeping residents engaged while maintaining precautions for preventing the spread of the illness. One location recently created an outdoor “Pumpkin Patch” where local children were able to pick treats from the patch while residents observed and enjoyed safely from inside. Our residents were also able to exercise their voting rights in the recent election. There are many more fun and creative activities planned through the holiday season. Pictures from activities in our locations are posted daily on our facebook pages at

https://www.facebook.com/medicalodges/

https://www.facebook.com/GranVillasAssistedLiving

https://www.facebook.com/newhopepittsburg

The holiday season unfortunately does not change the current visiting limitations we are required to follow and as such, we will not be hosting holiday parties for residents and their family and friends in any of our locations this year. Our COVID alert page at www.medicalodges.com is updated each week with COVID activity and identifies locations which have restricted visiting due to elevated county COVID positivity rates or outbreak testing at the location. For those locations that are able to allow limited visiting, arrangements must be made in advance.

We know many residents will be considering going home with family or friends for get-togethers or holiday dinners. The ability to accommodate holiday outings with family or friends will be determined by each location and will take into consideration the capacity of the location to isolate returning residents in private rooms upon their return. Residents and families/friends should plan for 14 days of isolation upon return to the facility and potentially an extended period of time residing with family or friends outside the facility until isolation rooms become available. Because of these limitations, please arrange holiday outings with your specific location. 

On a brighter note, availability of a coronavirus vaccine is very near and is reported to be 90% effective in preventing COVID. Residents and healthcare workers in congregate senior living settings have been prioritized to receive the vaccine before it is available to the general public. Our locations stand at the ready to administer the vaccine as soon as it becomes available. In the coming weeks, be looking for a vaccine consent form, sign and return promptly so as not to delay administration of the vaccine. We strongly encourage all residents to take the vaccine and will be encouraging our employees to do the same.

Our locations have managed through this pandemic despite numerous challenges and no doubt there will be more, but we have been able to adapt. Our testing results are showing significantly lower numbers than the positivity rates in the surrounding community for both our residents and employees. We have been able to secure sufficient supplies of protective equipment (PPE) and have developed good relationships with our local health departments, largely due to the diligence of our dedicated employees who have gone above and beyond and willingly made personal sacrifices. We are truly thankful for our employees, and for the ongoing support from our residents, families and friends.

Sincerely,

Shannon Lager RN, BSN
Vice President & Chief Operations Officer

Medicalodges, Inc.

September 25, 2020 Letter

To Our Residents and Family Members:

On September 2, 2020 CMS began requiring all nursing facilities to conduct routine testing of their employees for COVID-19 at a frequency based on county positivity rates. Barton county’s CMS reported positivity rate at that time was 7.3% which required weekly testing of employees. Medicalodges Great Bend initiated testing of employees on September 9th. As a result of this testing we identified one employee during testing on September 15th and an additional two employees and a contract individual during testing on September 18th who each tested positive for COVID-19. These individuals have been restricted from working until the CDC return to work criteria for quarantine are met.

Because we have had an employee test positive, we are required to test residents. Residents of Medicalodges Great Bend were tested on September 18th and all were negative.  On September 23rd residents and employees were tested again and those results remain pending at this time. Medicalodges Great Bend has reported previous cases of COVID in 3 residents and 8 employees and was able to quickly implement infection control measures to mitigate the further spread of the virus.  Medicalodges Great Bend total positive cases of COVID, including previously reported cases totals 3 residents, 11 employees and 1 contract individual.

Please know we are strictly adhering to guidance from the CDC and directions from the state and local health departments to ensure we are taking all the appropriate steps. We will continue to test residents and employees weekly until two series of testing returns all negative results for both residents and employees and there has been a period of at least 14 days since the last identified positive case in either a resident or employee. We will contact you if you or your loved one is suspected to have, is diagnosed with or tests positive for COVID-19.

Resident safety is our top priority and we are doing what we can to prevent as much as possible the spread of COVID-19. All our employees will be utilizing all appropriate protective equipment until further notice. We do have adequate supplies of protective equipment. We have increased the frequency of monitoring residents and employees for COVID-19 symptoms, isolating residents with symptoms and restricting from work employees who have symptoms. Group dining and group activities are restricted. Residents are restricted to their rooms, including for meals, and are expected to wear a mask if they must leave their room. Visitors will continue to be restricted and unfortunately, having positive cases within the facility will further delay our plans for reopening to visiting.

We know you may have questions and we encourage you to contact us at 620-792-2165 but please be patient as our focus currently is caring for our residents and preventing the further spread of the virus.

We also understand connecting with family members is important to our residents. Family and friends are encouraged to connect with their loved ones through video chat, calling, texting, or other social media formats and our employees are here to help facilitate those connections.

Medicalodges Great Bend remains true to our mission to serve and enhance the lives of others. We are very appreciative of all the support and understanding we have received from resident families, friends, employees and the community. Additional updates will be on our Medicalodges Great Bend website at www.medicalodgesgreatbend.com on our COVID-19 alert page. Thank you all for the cooperation and support.

September 4, 2020 Letter

Dear Residents, Families, Friends and Visitors,

In March of this year we were asked to spend two weeks flattening the curve of this pandemic. Each Medicalodges, Inc. community accepted that challenge and the obligation to protect our residents and clients as best we could while knowing very little about this virus. We could not have anticipated that as we headed into the fall and Labor Day weekend, we would still be in a state of restriction and mitigation in a world that looks nothing like it did before March.

Like most all organizations across the country, Medicalodges, Inc. communities have not been left untouched by COVID-19. We have had several communities experience residents and/or employees who have tested positive for the virus and the cascade of mitigation efforts that ensue in order to prevent as much as possible further spread. We have experienced challenges and have had to be creative in sourcing and maintaining our protective equipment, supplies and sometimes even certain food items. We have had great support from our contractors and vendors in making sure we have all we need to continue to care for our residents and clients with little to no noticeable impact on them.

This has certainly been a difficult time. We are grateful for the ongoing patience of our residents, clients and family members as we navigate the ever changing guidance, recommendations, requirements and reopening processes of all our governing agencies and health authorities. The most recent change in guidance will require us to conduct routine testing on all employees of our skilled nursing facilities, sometimes as frequently as twice weekly depending on the rates of COVID positive cases in the surrounding county. This new level of testing will certainly have an impact on our reopening processes and we are currently making arrangements to comply with the testing requirement. We are also seeing local health authorities extending or implementing new restrictions on visiting in long term care and assisted living facilities, preventing us from moving forward with reopening as we would like. In the communities where we can, we are moving forward with reopening, but also acknowledge that circumstances can and do change rapidly within the facility and greater community forcing us to adapt even the best laid plans.

We know the limitations on visiting have been the single most challenging aspect of this pandemic for our residents, clients, families and even our employees. We ask that you please adhere to our visiting protocols and restrictions as these are in place for the purpose of protecting all residents and clients entrusted to our care. Even a single breach in our protocols can have a devastating effect in our community. All locations can accommodate compassionate care visits. Compassionate care visits are for the purpose of visiting under special circumstances, and may be arranged by calling the community directly. Compassionate care visits will not be arranged for the purposes of routine visiting, are entirely at the discretion of the community leadership team and will be based on the specific needs of the resident or client. We have also secured additional technology in the form of tablet devices through funds made available from our state agencies. We are working now to distribute a limited number of these devices to our locations to further facilitate virtual visiting until such time as we are able to allow unrestricted visiting.

We are also so very grateful for our employees who continue to dedicate their service to our residents and clients despite such challenging circumstances encountered on a daily basis. We were recently able to provide a significant Hero Bonus to our employees to show our deepest appreciation for their continued dedication and we are hopeful we can provide another Hero Bonus in the near future. Our employees remain our single greatest asset and no amount of appreciation expressed will ever be enough to fully acknowledge their efforts.

Additional updates will be posted to our Medicalodges Inc. website at www.medicalodges.com. You can also find updates regarding specific Medicalodges communities at their individual websites. We will all get through this together and will be stronger as a result. Please keep our residents, clients and employees in your thoughts and prayers as we do the same. Until next time.

Sincerely,

Shannon Lager, RN, BSN
Vice President & Chief Operations Officer
Medicalodges, Inc.

July 13, 2020 Letter

July 10th marked the 28th day without any additional residents or staff testing positive for COVID-19 at Medicalodges Great Bend. Our total positive cases remain at three residents and eight employees, all who have fully recovered.

On July 11th our employees discontinued the routine wearing of gowns and eye protection in the care of all residents. Employees will continue to wear face masks for the foreseeable future and will wear the appropriate protective equipment in the care of residents suspected of having COVID-19. Residents are no longer restricted to their rooms unless they develop symptoms and are suspected of having COVID-19 or test positive for COVID-19. Residents who have no symptoms are now able to dine and attend activities as long as social distancing can be maintained.

Passing the 28 day mark with no positive cases of the virus allows us to being work towards reopening for visitors and other non-essential individuals following a phased approach. Medicalodges Great Bend will finalize their facility specific reopening plan taking into consideration the recommendations of the Barton County Health Department. Once we have a finalized plan which has been reviewed by the health department, more information will be shared with residents, responsible parties, family members and visitors. It is important to understand because the pandemic continues to evolve, reopening plans will also evolve based on COVID-19 in the surrounding community and the facility.

We know you are anxious to visit your loved ones, and we are anxious to see you too. But we also know those we care for are at greatest risk for serious complications and death from this virus. Our We encourage you to connect with your loved ones through phone calls, video chat, cards, letters and window visits. Our employees are more than happy to assist residents with technology or arranging for a window visit.

We ask for your continued patience and understanding as we plan to reopen following the recommendations of KDADs, CMS and our state and local health departments. And as always, please call the facility if you should have further questions.

June 22, 2020 Letter

Since our last update we have had no additional positive cases of COVID-19 in residents or employees. Our totals remain at three resident positive cases and eight employee positive cases. At this time, all who have tested positive have recovered without complications.

Last week the Kansas Department for Aging and Disability Services (KDADS) provided guidance for reopening nursing facilities and adult care homes in Kansas. Each nursing facility, in conjunction with their local health department, is to develop their own reopening plan. Medicalodges, Inc. is working with each of our facilities, including Medicalodges Great Bend on developing these plans which must take into consideration the specific recommendations of each county. Once our plan has been developed and reviewed by the Barton County Health Department, it will be shared with residents, families and employees.

It is important to understand because the pandemic continues to evolve, reopening plans will also evolve based on COVID-19 in the community and the facility. What we do know is, as recommended by KDADS, Medicalodges Great Bend will continue to restrict visitors until 28 days have passed since the last positive COVID-19 case. Barring any new cases of COVID-19, Medicalodges Great Bend will not reopen to visitors until July 10, 2020. Visiting at the nursing facility will certainly have limitations and we will provide an update on how we plan to proceed as we approach that target date. We encourage you to connect with your loved ones through phone calls, video chat, cards, letters and window visits. Our employees are more than happy to assist residents with technology or arranging for a window visit.

We know you are anxious to visit your loved ones, and we are anxious to see you too. But we also know those we care for are at greatest risk for serious complications and death from this virus. We ask for your continued patience and understanding as we plan to reopen following the recommendations of KDADs, CMS and our state and local health departments. And as always, please call the facility if you should have further questions.

June 15, 2020 Letter

On Thursday June 11th all previously COVID-19 negative employees and residents were tested. Of those tests, no additional residents tested positive for COVID-19. One employee did test positive and has been restricted from work. This employee did not have any signs of symptoms of COVID-19 when tested. As of this date there have been three resident positive cases of COVID-19 and eight employee positive cases.

We continue to follow isolation precautions in caring for all residents and will do so until we receive further recommendations from the Barton County and Kansas state health departments. As a reminder, this means residents will continue to be restricted to their rooms, there will be no communal dining, no group activities and staff will be wearing all appropriate personal protective equipment in the care of all residents including eye protection, face masks, gowns and gloves. In addition, resident room doors will remain closed except for the entry and exit of employees from the room. We will continue restricting access to visitors except in compassionate end of life situations, requesting residents who are able to wear a mask when employees are providing care and using disposable meal service utensils and ware.

We have no plans for additional widespread testing at this time, but do understand that may change. We will continue to refer symptomatic residents and employees for testing and will continue to follow the recommendations of our state and local health departments. Please call the facility with any questions.

June 10, 2020 Letter

On Tuesday June 9th we were notified of a positive COVID-19 test result for an employee who had developed symptoms at the end of last week. This individual was restricted from work on Friday June 5th and completed testing over the weekend.

We immediately consulted with the Barton County Health Department and it has been recommended we implement isolation precautions for all residents until further notice. This means residents will continue to be restricted to their rooms, there will be no communal dining, no group activities and staff will be wearing all appropriate personal protective equipment in the care of all residents including eye protection, face masks, gowns and gloves. In addition, resident room doors will remain closed except for the entry and exit of employees from the room. We will continue restricting access to visitors except in compassionate end of life situations, requesting residents who are able to wear a mask when employees are providing care and using disposable meal service utensils and ware.

We have planned to test all employees and residents for COVID-19 again starting on Thursday June 11th. This testing will be completed by the Barton County Health Department and only residents and employees who have not tested positive at any time will be tested again this week. We will continue to follow the recommendations of the health department regarding testing and any additional actions they may recommend.

As we receive testing results, we will provide further updates. We remain dedicated to the health, safety and wellbeing of our residents and employees and will continue to follow the recommendations of the CDC, CMS and our state and local health departments. Please call the facility with any questions.

June 5, 2020 Letter

We are happy to report we have had no additional residents or employees test positive with COVID-19 since our last update. This is due in part to the diligence of our employees in maintaining strict infection control measures and our residents cooperating with our isolation, quarantine and social distancing requirements. Since the original series of testing the total remains at three residents and six employees who have tested positive for COVID-19, all which have recovered fully.

At this time there is no plan for ongoing testing of all residents or employees. We will continue to screen and monitor both our residents and employees and refer them for testing when appropriate. We are maintaining our resident room, dining and activity restrictions for a total of four weeks from our last positive COVID-19 case as recommended by the Kansas Department of Health and Environment.

These are certainly trying times for our residents, families and employees but our efforts have been effective. Additional updates will be provided in the event we have new positive COVID-19 cases, but we are very hopeful additional updates will not be necessary. We thank you for your ongoing support and if you have any questions please call the facility. 

June 1, 2020 Letter

Dear Residents, Families, Friends and Visitors,

As our surrounding communities and businesses begin to return to normal and open up we want to take the opportunity to thank everyone for their ongoing support. This has certainly not been easy for anyone. We also want to provide information on how our Medicalodges, Gran Villas and New Hope locations will be impacted.

Many areas continue to see positive cases of COVID-19 and community transmission. As businesses begin to reopen, travel restrictions and gathering restrictions eased and eliminated, we can expect to see continued new cases in our communities. The individuals we care for remain at extremely high risk for illness, hospitalization and even death due to COVID-19.  It is estimated that 40% of the deaths caused by COVID-19 have been in those who reside in long term care facilities and other congregate living communities.  For these reasons, our Medicalodges, Gran Villas and New Hope communities will continue with our current processes to prevent as much as possible the introduction of the virus into our locations. These efforts include, among other things:

  • Restricted access to our locations to essential personnel only
  • Restricted visiting with the exception of compassionate and end of life situations only
  • Strict adherence to hand hygiene, cough etiquette and use of face masks for all who enter our locations
  • Social distancing for residents as much as possible including no communal dining or large group activities
  • Monitoring of employees and residents for symptoms of COVID-19, including temperature
  • Restricted entry of any individual with a temperature or other symptoms of COVID-19, travel restrictions or potential exposure, including employees

We are currently developing reopening plans as an organization, keeping in line with the guidance provided by the CDC, CMS, state and local health departments and our state survey agencies. These plans will very likely include limited numbers of visitors allowed per resident, limited numbers of individuals allowed in our location at a given time, restricting visiting to specific areas of the facility and arranging for visits by appointment. As these plans are finalized, they will be shared with you. The health and safety of our residents and employees is of the utmost importance to us during this transition period.

You are encouraged to continue connecting with your loved ones through a variety of means, including letters, cards and notes, window visits, phone calls and video chat via google hangouts, Zoom and Facetime and Facebook chat. Our employees are available and happy to assist with arranging the use of technology devices for phone calls and video chats.

And a sincere thank you for your encouraging words sent through a variety of means to our employees. We know they are the heroes in all of this, and it is so meaningful when they hear it from you too. We will get through this and we all look forward to hugs, kisses on the cheek and handshakes.

Sincerely,

Shannon Lager, RN, BSN
Vice President & Chief Operating Officer

May 29, 2020 Letter

Since our last update, we have had an additional resident test positive with COVID-19. This new positive result is associated with the most recent positive resident as these individuals were roommates. These residents were immediately placed in private rooms upon notification of the first roommate’s positive result on May 20th. We have no additional positive employees to report at this time.

Since the original series of testing we have had a total of three residents and six employees who have tested positive for COVID-19. Each of our employees have recovered fully and returned to work. Our residents have also recovered or had very minor symptoms. We do continue to screen and monitor both our residents and our employees and will refer them for testing when appropriate.

At this time it is undetermined the full extent of additional testing to be conducted in residents and employees as a result of this most recent positive resident result. The Barton County Health Department does plan at a minimum to test employees who have worked directly with the most recent positive resident.  We will continue to follow the guidance and direction of the health department regarding ongoing testing of our residents and employees.

We continue to be appreciative of the assistance and support of the Barton County Health Department throughout this process and the ongoing support of our families. We look forward to the day we can all be together again. As always, please call the facility with any questions.

May 21, 2020 Letter

Since our last update, the Barton County Health Department re-tested all residents and staff whose initial results were negative. This testing was conducted on Monday May 18th.  This series of testing resulted in an additional resident testing positive despite having no symptoms. Upon notification of the test results, this resident was immediately moved into a private room and placed in isolation. No additional employees tested positive and one employee test result is pending. Since the original series of testing we have had a total of two residents and six employees test positive for COVID-19. Some of our employees who tested positive never developed symptoms and several have completed their quarantine and returned to work.

The Barton County Health Department has been a great partner throughout this process. At this time we have no plans for additional testing, but should that change you will certainly be informed. In the meantime, we continue to screen and monitor both our residents and our employees and will refer them for testing when appropriate. Thank you for all your kind words and support and as always please call the facility with any questions.

May 15, 2020 Letter

Since our last update, we have received all results from the initial resident and staff COVID-19 testing and re-testing conducted on May 7th, 10th and 12th. From that series of testing we had a single resident and five staff test positive. Through our increased screening and monitoring measures, we identified an employee with mild symptoms who had initially tested negative. The employee was referred to and tested by the Barton County Health Department on May 12th. We were notified on May 14th the individual now tested positive. This employee is a non-direct care position, has had very limited resident contact and is currently restricted from working.

We continue to work closely with the Barton County Health Department and have coordinated with them to schedule all residents and staff, who initially tested negative, to be tested again on Monday May 18th. As we receive results from this new series of testing, we will keep you updated. Rest assured, we will continue to be vigilant in screening and monitoring of both employees and residents. We encourage you to call the facility with any questions. 

May 12, 2020 Letter

Since our last update, all COVID-19 test results have been received with the exception of one asymptomatic employee who was tested again this date. We have had no additional positive results leaving our total COVID-19 positives at five employees and one resident. We continue to screen and closely monitor employees and residents at this time and will continue to do so for the foreseeable future, including conducting additional testing on any employee or resident who might develop symptoms. We are thankful for the ongoing assistance and support of the Barton County Health Department as we navigate this situation. And as always, if you have additional questions, we encourage you to call the facility.

May 10, 2020 Letter

Since our last update, employee and resident results from the COVID-19 testing have been coming in from the Kansas Department of Health and Environment state lab and all but ten results have been received. Of the results received to this point, two additional employees and one resident have tested positive. Eight of the ten outstanding tests had problems with the specimen which prevented them from being tested. Staff from the Barton County Health Department are re-testing these eight individuals this date. The other two results are pending

To date, 118 individuals have been tested. Five employees and a single resident have tested positive for the virus. All employees testing positive have been restricted from work, and the resident testing positive has been placed in isolation. Other than the original employee who tested positive, no other positive employee or resident had symptoms or have developed symptoms. We continue with restricting all residents to their rooms as much as possible and increased frequency of screening for symptoms in residents and employees.

As the remainder of results are received we will continue to provide you with updates. You are encouraged to contact the facility with any questions.

May 8, 2020 Letter

Late on May 7th we were informed of an additional two positive COVID-19 cases in non-direct care employees of Medicalodges Great Bend. These two new cases are associated with the original positive case we reported to you on May 7th. Each of these employees, and other close contacts within the facility have been restricted from working until they each meet the CDCs return to work criteria.

On May 7th, all staff and residents were tested for COVID-19 with the assistance of the Barton County Health Department. Residents and responsible parties will be notified of testing results as they are received. We will continue to work closely with the health department.

Additional precautionary measures we are taking at this time include restricting residents to their rooms as much as possible, including for meals, and offering residents the opportunity to wear face masks if they wish. We are also making preparations in the event we have a larger outbreak amongst employees and residents but are hopeful it will not become necessary.

Should you have additional questions, we encourage you to call the facility.

May 7, 2020 Letter

To Our Residents and Family Members:

We want to inform you we have received confirmation that a non-direct care employee with little to no contact with residents at Medicalodges Great Bend has been diagnosed with COVID-19. This employee has been restricted from working until they meet the CDC required return to work criteria. Resident safety is our top priority and we are doing what we can to prevent the spread of COVID-19. Please know we are strictly adhering to guidance from the CDC and directions from the Barton County Health Department to ensure we are taking all the appropriate steps.

Over the next couple of days the Barton County Health Department will assist us in testing all employees and residents at Medicalodges Great Bend. We will contact you if your loved one is suspected to have, diagnosed with or tests positive for COVID-19. We have increased the frequency of monitoring residents and employees for COVID-19 symptoms and we have adequate supplies of personal protective equipment.

We know you may have questions and we encourage you to contact us at 620-792-2165. We also understand connecting with family members is important to our residents. Family and friends are encouraged to connect with their loved ones through video chat, calling, texting, or other social media formats and our employees are here to help facilitate those connections.

Medicalodges Great Bend remains true to our mission to serve and enhance the lives of others. We are very appreciative of all the support and understanding we have received from resident families, friends, employees and the community as we do our very best to serve this vulnerable population through this worldwide epidemic. Thank you all for the cooperation and support.    

May 1, 2020 Letter

A letter to our Residents & Families

In this time of unprecedented pandemic, we have taken steps to protect our staff and residents.  As our surrounding communities begin to open up, we will remain vigilant in our efforts to reduce the risk of the virus entering our facilities, including restricting visiting and non-essential personnel. Below you will find what we will continue to have in place to prevent and manage the COVID-19 risk.

First, rest assured we are following the recommendations provided by the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid (CMS) and our State and Local Health Departments. While we are doing everything possible, you or your loved one may come in contact with someone who is unknowingly contagious.  The CDC has stated that individuals without symptoms may spread the virus.  As a precaution ALL of our staff and anyone entering the facility to conduct essential services for our residents are required to complete a screening regarding their travels and, potential encounters with anyone who has been diagnosed with the virus, and they have their temperature taken.  ALL individuals who enter the facility are required to wear a mask covering their nose and mouth, perform hand hygiene and are required to notify us if they later develop symptoms consistent with the virus.

We are doing everything possible to reduce the risk of the virus entering our facility; however, nothing is guaranteed.  Some people who have the virus do not have any symptoms and can still spread the virus.  We are doing our best with the tools we have, and we will make it through this pandemic apart but together.

Here is a brief description of what we will continue to do to reduce the risk of exposure to coronavirus in our facility even as the surrounding community begins to open up:

  • Entry to the facility is restricted to staff and essential personnel only.
  • Every resident has their temperature taken and reviewed by a licensed nurse every day.
  • Medical providers (Doctors, Nurse Practitioners, Physician Assistants) are encouraged to conduct visits using telehealth technology so residents do not have to leave our facility and risk exposure to the virus.
  • Residents who leave our facility and risk exposure in the community are restricted to their room for a period of time afterwards to monitor for the development of symptoms.
  • Isolation precautions are initiated for any resident who develops symptoms. They are restricted to their rooms and staff wear protective equipment when providing their care.
  • Communal dining and activities have been suspended. Activities are provided in-room. Dining occurs in-room, or in small groups where social distancing can be maintained.
  • Deliveries are made without entry of vendors into to the facility. Staff bring our deliveries into the building.
  • Every staff member has their temperature taken every day and are screened for symptoms, travel and contacts which may place them at risk for exposure to the virus. Staff members who are sick or meet any of the exposure criteria are restricted from working in the building.
  • All staff and essential personnel wear masks while in the building.

What can families and friends do to help?

  • Write letters or send cards to your loved one, and ask your friends and relatives to do the same.
  • Have grandchildren make pictures and mail them to your loved one.
  • Make copies of photos and mail them in a letter to your loved one.
  • Send blank cards and envelope sets so your loved one can write to family and friends.
  • Bring pets to the resident’s window; seeing a pet is a great way to lift spirits.
  • Hang a bird feeder outside your loved one’s window, and refill it every time you visit. Ask your loved one about the birds that come to eat.
  • Bring chairs to sit outside the window and visit at the window on pleasant days.
  • Send gifts such as hand lotion, cologne, candy, books, puzzles, etc. A surprise gift is always welcome.
  • Print a copy of the hometown newspaper and mail it to your loved one. News from the childhood home of your loved one is welcomed and keeps them connected.
  • We have technology which allows residents to visit loved ones via video chat technology such as Facetime, Google Hangouts or Zoom. Pease make an appointment, as our staff can help residents utilize the technology.
  • Send a note to our staff too; let them know you appreciate their hard work.

Remember, these restrictions will not last forever, but until they are no longer recommended, we will continue to do what we can every day to reduce the risk of the spread of this virus to our residents and your loved ones. We love you like our own family and we will get through this together but apart.